Delivery & Returns

 

Delivery 

Postage and packaging costs

Postage and packaging shipments to Mainland UK are determined via weight, but will cost no more than £4.95.

Postage and packaging shipments to Ireland, will be a flat rate of £9.99.

Unfortunately at this time we do not ship to the Channel Islands.

Delivery times

At Thanks Suzanne we aim to post all your items to you within 24 hours of your order been placed.

All items available and in stock will then be delivered to you within 2 - 3 working days, via Hermes.

Thanks Suzanne will confirm your shipment via email, which will contain your tracking information for your order.

Thanks Suzanne do our best to meet any deadlines, which our customers may have for a specific date. Please contact the Thanks Suzanne team on sales@thankssuzanne.co.uk to discuss your requirements.

Returns POLICY

Please note we can only accept returns on our Handbag collections, and cannot offer refunds on Jewellery and Scarfs.

Please complete our online returns form. THANKS SUZANNE RETURN FORM

Email your returns form to : returns@thankssuzanne.co.uk

We will then email you your returns label, and instructions via Thanks Suzanne Hermes returns service for return shipping.

Print your return label

Track your return, via My Hermes.

Please note: We will process your refund within 14 calendar days of receiving your return. If you have chosen to use Thanks Suzanne Hermes returns service, £ 2.99 will be deducted from your refund to cover the cost of this service.

Any items being returned must be sent back in their original unused condition. Failure to do this will mean Thanks Suzanne is unable to accept returned goods.

Refunds are solely at the discretion of Thanks Suzanne.

Unfortunately Thanks Suzanne cannot offer exchanges.

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 14 days of receipt of the returns.

Please refer to our Terms and Conditions page for further information.